Terms & Conditions
Last updated: November 30, 2025
1. Platform Overview
HealthCarePlus ("we," "our," or "us") operates as a technology platform that connects patients with independent, licensed healthcare professionals. We do not provide healthcare services directly but facilitate connections between service seekers and verified healthcare providers.
2. Service Description
Platform Services:
- Connecting patients with licensed healthcare professionals
- Facilitating appointment booking and scheduling
- Providing information about available healthcare services
- Maintaining a network of verified healthcare providers
Important: All actual healthcare services are provided by independent, licensed third-party professionals, not by HealthCarePlus.
3. User Responsibilities
By using our platform, you agree to:
- Provide accurate and complete information
- Verify the credentials of healthcare providers independently
- Communicate directly with healthcare providers regarding services
- Make payments directly to healthcare providers
- Report any issues or concerns promptly
4. Limitation of Liability
Platform Liability: HealthCarePlus acts solely as an intermediary platform. We are not liable for:
- Quality of healthcare services provided by third-party professionals
- Medical outcomes or treatment results
- Professional conduct of healthcare providers
- Disputes between users and healthcare providers
- Any medical emergencies or urgent care situations
5. Healthcare Provider Verification
While we make reasonable efforts to verify the credentials of healthcare providers on our platform, users are encouraged to independently verify licenses, certifications, and qualifications before engaging services.
6. Emergency Situations
IMPORTANT NOTICE:
Our platform is not intended for emergency medical situations. In case of medical emergencies, immediately contact local emergency services (108/102) or visit the nearest hospital emergency room.
7. Payment Terms
All payments for healthcare services are made directly between users and healthcare providers. HealthCarePlus does not process payments for medical services and is not responsible for payment disputes.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Chandigarh, India.
10. Contact Information
For questions about these terms, contact us:
- Email: legal@healthcareplus.com
- Phone: +91-98765-43210
- Address: Sector 22, Chandigarh, India
By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.