Refund & Cancellation Policy
Last updated: November 30, 2025
💡 Important Note
HealthCarePlus is a technology platform. All payments for healthcare services are made directly to healthcare providers. This policy covers platform-related services only.
1. Platform Services
Free Platform Services:
- Healthcare provider search and connection
- Basic appointment scheduling assistance
- General healthcare information
- Customer support services
Note: Most of our platform services are provided free of charge to users.
2. Healthcare Service Payments
Direct Payment Model:
- All healthcare service payments are made directly to healthcare providers
- HealthCarePlus does not process or handle healthcare service payments
- Refund requests for healthcare services must be addressed with the respective provider
- Each healthcare provider has their own refund and cancellation policy
3. Cancellation Policy
Appointment Cancellations:
- 24+ hours notice: Full refund (subject to provider policy)
- 12-24 hours notice: Partial refund may apply
- Less than 12 hours: Cancellation charges may apply
- No-show: Full charges typically apply
Emergency Cancellations: Medical emergencies or unforeseen circumstances will be considered on a case-by-case basis.
4. Refund Process
For Platform-Related Issues:
- Contact our customer support team
- Provide booking details and reason for refund
- We will coordinate with the healthcare provider
- Refund processing time: 5-7 business days
Contact Information:
- Email: support@healthcareplus.com
- Phone: +91-98765-43210
- WhatsApp: +91-98765-43210
5. Non-Refundable Situations
Refunds may not be available in the following cases:
- Services already rendered by healthcare providers
- Cancellations made after service commencement
- User dissatisfaction with legitimate healthcare services
- Changes in user requirements after service booking
- Failure to provide accurate information during booking
6. Service Quality Issues
Quality Assurance
If you experience service quality issues:
• Report the issue within 24 hours
• We will investigate and mediate with the provider
• Appropriate remedial action will be taken
• Refunds may be considered based on investigation results
7. Dispute Resolution
Resolution Process:
- Contact our customer support team
- Provide detailed information about the dispute
- We will facilitate communication with the healthcare provider
- Attempt to reach a mutually acceptable resolution
- Escalate to management if necessary
8. Platform Liability
Limited Liability: HealthCarePlus liability is limited to facilitating communication between users and healthcare providers. We are not liable for:
- Healthcare service quality or outcomes
- Provider cancellations or no-shows
- Medical complications or adverse events
- Third-party payment processing issues
9. Policy Updates
This refund policy may be updated periodically. Users will be notified of significant changes. Continued use of the platform constitutes acceptance of updated policies.
10. Contact Us
For refund-related queries:
- Email: refunds@healthcareplus.com
- Phone: +91-98765-43210
- Address: Sector 22, Chandigarh, India
- Business Hours: 9:00 AM - 6:00 PM (Mon-Sat)
This policy is designed to ensure fair treatment for all parties while maintaining the integrity of our platform services.